Welcome to www.captainfresh.com (the “Website”). The Website is provided by Infifresh Foods Limited, a company incorporated and existing under the laws of India and having its registered office at 10th Floor, Urban Vault Citrine, Sy. No. 43/4, Sanjeevini Nagar, Hebbal, Bellary Road, Bengaluru 560092, India (together with its affiliates and subsidiaries from time to time, “Infifresh”, “CF”, “we”, “us” and/or “our”). The use of any product, service or feature available through the Website by any user of the Website (“User” or “you” or “your”) shall be governed by the following terms of use. The following terms and conditions will be deemed to have been accepted by the User on usage of the Website. You are requested to read them carefully before you use the services of this site.

• The term User shall refer to the user who is browsing the Website.

• By using the Website or downloading any product, service or features from the Website, you hereby agree to abide by the terms and conditions set forth in this Terms of Use.

• In the event of you not agreeing to these terms and conditions, you are requested by Infifresh not to use the Website or download any products, services or features from the Website.

• If there is a conflict between the Terms of Use and terms of use posted for a specific area of the Website, the latter shall have precedence with respect to your use of that area of the Website.

• This Website (excluding any applicable third-party materials), is the property of Infifresh and Infifresh retains all rights, title or interest, including all intellectual property laws in such product, service or features.

• Infifresh has business relationships with the customers, suppliers and others. For convenience and simplicity, words like joint venture, partnership, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

• If you continue to browse and use the Website, you agree to comply with and be bound by the following terms and conditions (“Terms of Use”), which together with our Privacy Policy and Cookie Policy govern our relationship with you in relation to the Website.

• You must be at least 18 years of age to access and use the Website.

• You should pay particular attention to the section called “Disclaimers and Limitation of Liability“ as this excludes or limits our legal liability in connection with your use of the Website.

We reserve the right, in our sole discretion, to restrict, suspend or terminate these Terms of Use and your access to all or any part of the Website or the Service Content, as defined below, any time and for any reason without prior notice or liability.

If you do not agree to be bound by the Terms of Use, you are requested not to use this Website.

You acknowledge and agree that information, advice and content made available on and through the Website is provided for general information purposes only.

Any information provided should not be considered complete, nor should it be relied on to suggest a basis for procurement or sales of fish and seafood for a particular person. Information received from the Website should not be relied upon for personal, legal, technical, or financial decisions. We do not directly or indirectly encourage to participate in any kind of marketing or advertisement services via the Website and nothing contained in on the Website creates any buyer-seller relationship, with or recommendations from seafood providers.

Products listed on this Website is intended for general information purposes only. Information on these products may vary by country. Any person should check with the local resources for information appropriate to their country.

Unless otherwise specified, all content and materials published on the Website are presented solely for your private, personal and non-commercial use. If accessing the Website or any material or content on the Website infringes any applicable law in your jurisdiction(s), you are not authorised to access or use the Website and you must cease use immediately.

The Website may contain information on our current or potential future products and services, not all of which are available in every location. Nothing on the Website should be construed as a recommendation to use or asks you to procure or purchase the seafood. A reference to a product or service on the Website does not imply that such product or service is or will be available in your location. The products referred to on this Website may be subject to different regulatory requirements depending on the country of use. Consequently, visitors may be notified that certain sections of the Website are intended only for users with certain expertise or located in certain countries. You should not construe anything on the Website as a promotion or advertisement for any product or for the use of any product that is not authorised by the laws and regulations of your country of residence.

We reserve the rights, in our sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. We suggest that you check these Terms of Use periodically for changes. These Terms of Use can be accessed from a link at the bottom of the pages of the Website. Any changes, modifications, additions to, or deletions from these Terms of Use shall be effective immediately upon posting on the Website. You acknowledge that, by using the Website after we post changes to these Terms of Use, you accept and agree to be legally bound by these Terms of Use as changed.

You acknowledge and agree that the Website may contain information, materials, content or features, including software underlying the Website (“Service Content”) that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorised by us, you agree not to modify, copy, reverse engineer, reverse assemble or otherwise attempt to discover any source code in the Website, or to frame, scrape, rent, lease, loan, sell, assign, sublicense, distribute or create derivative works based on, or reproduce, display, publicly perform, or otherwise use the Service Content in any way for any public or commercial purpose or transfer any right or interest in the Website, in whole or in part. In connection with your use of the Website you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If you are blocked by us from accessing the Website (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Website and Service Content other than as specifically authorised herein is strictly prohibited. The technology and software underlying the Website or distributed in connection therewith are the property of CF, our affiliates and our licensors. Any rights not expressly granted herein are reserved by us. If you violate any part of this Terms of Use, your right to access and/or use the Service Content and Website shall automatically terminate and you shall immediately destroy any copies you have made of the Service Content.

CF name and logos are trademarks and service marks of CF (collectively the “CF Trademarks”). Other product and service names and logos used and displayed via the Website may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to CF. Nothing in these Terms of Use or the Website should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any of CF Trademarks or any other trademarks, service marks or logos displayed on the Website, without our prior written permission in each instance. CF Trademarks shall not be used to disparage CF or the applicable affiliate or licensor, CF’s or third-party’s products or services, or in any manner (using commercially reasonable judgment) that may damage any goodwill in CF Trademarks. Use of any CF Trademarks as part of a link to or from any web site is prohibited without CF’s prior written consent. All goodwill generated from the use of CF Trademarks will inure to our exclusive benefit.

You shall use the Website for lawful purposes only. Whether inside or outside of India, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction. You must not misuse the Website for any unlawful or fraudulent purposes, including, without limitation, by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

Without prejudice to our other rights or remedies, we reserve the right to take legal proceedings against you for reimbursement of all costs or losses (in accordance with section 7 of these Terms of Use) resulting from your breach of this section of the Terms of Use, and to disclose such information to law enforcement agencies as we reasonably believe is necessary.

The Indian laws control the export of products and information. You expressly agree to comply with such restrictions and not to export or re-export any of the Site Content to countries or persons prohibited under the export control laws. By downloading the Site Content, you are expressly agreeing that you are not in a country where such export is prohibited or are a person or entity for which such export is prohibited. You are solely responsible for compliance with the laws of your specific jurisdiction regarding the import, export, or re-export of the Site Content.

The Site Content is provided with “RESTRICTED RIGHTS.” Use, duplication, or disclosure by the government is subject to the restrictions contained in applicable laws. Use of the Site or Site Content by the government constitutes acknowledgement of our proprietary rights in the Site and Site Content.

You must ensure that any password and account details for the Website issued to you are kept secure at all times. You acknowledge and agree that you are fully responsible for any and all activities that occur under your password or account on the Website.

Where the Website contains links to third party websites and resources, these links are provided for your information only. We have not reviewed these websites and are not responsible for their availability, accuracy or content or for any loss or damage that may arise out of your use of them. When you access any other website, you understand that it is independent from us and that we have no control over the content or availability of that website. Access to third party websites is entirely at your own risk. You should read any terms and conditions applying to the use of any third-party website that you visit and address any complaints or queries relating to such websites to the operator of that website. Please be aware that a link to any other website does not mean that we endorse or approve of or accept any responsibility for the content, or the use of, such a website.

You shall not reproduce, use or distribute any material available on the Website on any other website or link any other website to the Website without our prior written permission.

The search results on the Website and any and all associated hyperlinks to third party websites contain aggregated third party information and we therefore exclude any warranties, undertakings, or representations (either express or implied) to the fullest extent permitted under applicable law, that the search result data on the Website and content hosted on any third party website is accurate, true, safe, or approved or verified by any regulatory body or medical institution or authority. Under no circumstances will CF be liable in any way for any information, advice, content or materials of any third parties, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content.

The provisions of this section 7 should be read carefully as they exclude or limit our legal liability in connection with your use of this Website.

Events Outside our Control.

We will not be liable for any failure or delay resulting from any condition beyond our reasonable control, including but not limited to governmental action or acts of terrorism, pandemics, epidemics, earthquake, fire, flood or other acts of God, labor conditions, power failures, and Internet disturbances.

Disclaimer

THE WEBSITE MAY CONTAIN INACCURACIES AND TYPOGRAPHICAL AND CLERICAL ERRORS. INFIFRESH EXPRESSLY DISCLAIMS ANY OBLIGATION(S) TO UPDATE THIS WEBSITE OR ANY OF THE MATERIALS ON THIS WEBSITE.

TO THE EXTENT PERMITTED BY APPLICABLE LAW: (A) CF, ITS AFFILIATES AND GROUP COMPANIES, THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS (COLLECTIVELY, THE “CF PARTIES“) MAKE NO WARRANTIES, CONDITIONS OR REPRESENTATIONS ABOUT THE WEBSITE OR SERVICE CONTENT, INCLUDING BUT NOT LIMITED TO ITS ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS OR RELIABILITY; AND (B) THE CF PARTIES SHALL NOT BE SUBJECT TO LIABILITY FOR THE TRUTH, ACCURACY OR COMPLETENESS OF THE SERVICE CONTENT OR ANY OTHER INFORMATION CONVEYED TO THE USER OR FOR ERRORS, MISTAKES OR OMISSIONS THEREIN OR FOR ANY DELAYS OR INTERRUPTIONS OF THE DATA OR INFORMATION STREAM FROM WHATEVER CAUSE. YOU AGREE THAT YOUR USE OF THE WEBSITE AND SERVICE CONTENT ARE AT YOUR OWN RISK. CF PARTIES DO NOT WARRANT THAT THE WEB SITE WILL OPERATE ERROR FREE OR THAT THE WEBSITE, ITS SERVER, OR THE SERVICE CONTENT ARE FREE OF COMPUTER VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES.

TO THE EXTENT PERMITTED BY LAW, OUR WEBSITE AND ANY INFORMATION, MATERIALS AND CONTENT ON THE WEBSITE, WHETHER WRITTEN, STATED OR IMPLIED, IS FOR INFORMATION PURPOSES ONLY AND IS PROVIDED “AS IS” AND “AS AVAILABLE” AND WITHOUT WARRANTY, CONDITION OR REPRESENTATION OF ANY KIND BY THE CF. CF PARTIES DISCLAIMS ALL WARRANTIES, CONDITIONS AND REPRESENTATIONS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES, CONDITIONS OF REPRESENTATIONS OF TITLE, MERCHANTABILITY, NON INFRINGEMENT OF THIRD PARTIES RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. You agree that you must evaluate, and bear all risks associated with, the use of any information, content or advice appearing on or through the Website, including any reliance on the accuracy, completeness, or usefulness of such content.

Viruses and Harmful Code

While we strive to provide a secure and reliable Website, we do not guarantee that it will always be free from harmful code, viruses, or bugs. There is no warranty of any kind, express or implied, regarding third party content. In spite of Infifresh’s best endeavors, there is no warranty on behalf of Infifresh that this Website will be free of any computer viruses. Infifresh shall have no responsibility for any damage to User’s computer system or loss of data that results from the download of any content, materials, information from Website. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you. Infifresh makes no warranty that: (a) the Website will meet your requirements; (b) Website will be available on an uninterrupted, timely, secure, or error-free basis; (c) the results that may be obtained from the use of the website or any services offered through the Website will be accurate or reliable.

Availability

CF takes reasonable steps to make the Website available at all times, but the Website is provided “as is” and “as available”. CF reserves the right to modify, suspend or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice. You agree that CF will not be liable to you or to any third party for any modification, suspension or discontinuance of the Website, or any part thereof.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL INFIFRESH BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER RELATED TO OR ARISING FROM THIS WEB SITE OR ANY USE OF THIS WEB SITE, OR OF ANY SITE OR RESOURCE LINKED TO, REFERENCED, OR ACCESSED THROUGH THIS WEB SITE, OR IN THE PRODUCTS ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS OR OTHER INACCURACIES IN THE PRODUCT OR INTERPRETATIONS THEREOF OR FOR THE USE OR DOWNLOADING OF, OR ACCESS TO, ANY MATERIALS, INFORMATION, PRODUCTS, OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOST SAVINGS OR LOSS OF PROGRAMS OR OTHER DATA, EVEN IF INFIFRESH IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION AND WAIVER OF LIABILITY APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED ON CONTRACT, WARRANTY, TORT, OR ANY OTHER LEGAL THEORIES.

You agree to defend, indemnify, and hold harmless the CF Parties from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of this Terms of Use or your access to, use or misuse of the Service Content or Website. CF shall provide notice to you of any such claim, suit, or proceeding. CF reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting CF’ defense of such matter.

We are unable to guarantee the confidentiality or security of any data passing via the Website. Accordingly, your use of the Website is at your own risk. Infifresh does not want to receive confidential or proprietary information from you through our Website. Please note that any information or material sent to Infifresh will be deemed NOT to be confidential. By sending Infifresh any information or material, you grant Infifresh an unrestricted, irrevocable license to copy, reproduce, publish, upload, post, transmit, distribute, publicly display, perform, modify, create derivative works from, and otherwise freely use, those materials or information. You also agree that Infifresh is free to use any ideas, concepts, know-how, or techniques that you send us for any purpose. Personally-identifiable information that you submit to Infifresh for the purpose of receiving products or services will be handled in accordance with our privacy policies.

These Terms of Use constitute entire agreement between Infifresh and you with respect to your use of the Website. A person who isn’t a party to these Terms of Use has no rights under them, whether under the Contract (Rights of Third Parties) Act or otherwise. If either we or you have any right to enforce these Terms of Use against the other, that right will not be lost even if the person who has the right delays enforcing it. Any claim you may have with respect to your use of the Website must commence within one (1) year of the cause of action. If any provision(s) of this Terms of Use is held by a court of competent jurisdiction to be contrary to law then such provision(s) shall be severed from this Terms of Use and the other remaining provisions of this Terms of Use shall remain in full force and effect. Failure of CF to act on or enforce any provision of these Terms of Use shall not be construed as a waiver of that provision or any other provision in these Terms of Use. No waiver shall be effective against CF unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance.

These Terms of Use, and any disputes arising out of or in connection with them (including non-contractual disputes), whether in contract or tort or otherwise, are governed by the laws of Republic of India, without regard to any conflict of law rules. Any legal proceedings in relation to the Website or these Terms of Use shall be subject to the exclusive jurisdiction of the courts of Bengaluru, India to resolve all disputes arising under these Terms of Use and you hereby consent to personal jurisdiction in such forum.

This Site is controlled, operated and administered by Infifresh from its offices within India. Infifresh makes no representation that this Website and the products, materials and features are appropriate or available for use at any other location(s) outside India. Any access to this Website from territories where their contents are illegal is prohibited. You may not use the Website or export the products, materials and features in violation of any applicable export laws and regulations. If you access this Website from a location outside India, you are responsible for compliance with all local laws.

If you have any questions, please visit CF Corporate Office at 10th Floor, Urban Vault Citrine, Sy. No. 43/4, Sanjeevini Nagar, Hebbal, Bellary Road, Bengaluru 560092, India.

Cookies are small text files which are sent to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies act as a memory for a website, allowing that website to remember your device on your return visits. Cookies can also remember your preferences, improve the user experience as well as tailor the adverts you see to those most relevant to you.

The cookies we deploy may be categorized on the basis of the purpose they serve, or the duration for which they stay on a user’s device.

• Strictly necessary cookies: Strictly necessary cookies are essential for the website to function and cannot usually be switched off without hampering the smooth functioning of the website. These cookies are typically set in response to actions made by the user, such as logging in, filling out forms, or setting privacy preferences. They ensure that the website operates correctly and efficiently.

• Performance Cookie: Performance cookies, also known as analytics or statistics cookies, collect information about how users interact with our website and with that they help to improve the website by enhancing its performance. These cookies can measure page response times, count page visits, how much time a user has spent on a website, popular webpages on the site, as well as bounce rates and loading speeds. The collected data is used to identify areas for improvement on the website, such as optimizing page load times, improving navigation, and enhancing the overall user experience.

• Functional cookies: These cookies enable the website to provide enhanced functionality and a customized experience. They are designed to improve the user experience by remembering choices and settings, making websites more personalized and user-friendly. Whether it is remembering language preferences, storing login details for easier and faster access, or saving user’s other choices, as applicable, these cookies focus on enhanced functionality tailored towards users’ preferred experience. However, unlike strictly necessary cookies, functional cookies are not essential for the website to operate. They may be set by us or by third party providers whose services we have added to our pages.

• Targeting cookies: Targeting cookies are used to store a unique visitor identifier and an organization identifier, allowing companies to track users across their domains and services. These cookies help perform essential functions such as visitor identification, segmentation and reporting. They are crucial for online profiling and targeted marketing activities. Additionally, some targeting cookies collect user data through videos embedded in websites. This data is aggregated with profile data from other services to display targeted advertising to web visitors across a broad range of websites. These cookies serve as unique identifiers to track the viewing of videos and ensure that advertisements are relevant to the user’s interests. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Other than the aforementioned purposes that cookies provide, they may also be categorized based on their duration or lifespan on a user’s device.

• Session cookie: Session cookies remain only as long as a browsing session is active and are intended to avoid user inconvenience during browsing. These cookies allow websites to link the actions of a user during a browser session and expire at the end of the browsing session. Session cookies also assist the user in navigating the website, and allow the user to access secure parts of the webpage when logged in. Session cookies are usually considered strictly necessary cookies due to their essential role in the functioning of a website.

• Persistent cookie: Persistent cookies are stored on a user’s device even after termination of a browsing session. It helps in recalling the preferences, actions or settings of the user, across multiple sessions, enhancing the overall user experience. Persistent cookies are used for a variety of purposes such as retaining the visitor’s language and regional preference(s) at the end of each browsing session. Persistent cookies may also be considered any of the four aforementioned cookies depending on the purpose they are deployed for.

Depending on the type and settings of your browser, cookies may be accepted by default. You may change the settings of your browser to delete existing cookies or prevent future cookies from being automatically accepted. If you disable cookies, certain parts and functions of our website may not be available.

Third Party cookies, as their name suggests, are usually cookies from third party companies that are deployed on our websites, based on various purposes as described below. We use cookies from third party companies to provide us with insights about our sites, help us run targeting advertising campaigns, measure effectiveness of our advertising campaigns and to make the advertisements more relevant to you. These companies use cookies to collect information about your browsing activities on our sites, such as the pages you visit, the links you click, assets you download and how long you are on our sites. These third-party cookies are not under our control and operate as per the policies of the third parties. For further information about their use, please visit the relevant third party website for further information.

Based on your browsing of our website you may see our advertisements while browsing through our advertisement partner websites and/or their network websites. In order to opt out from receiving such advertisements, you have to set your preferences on our partner websites to opt-out. Such cookies may span across categories of cookies that we have described earlier. For more information on how these companies collect and use information on our behalf, please refer to their privacy/cookie policies and other details provided in the table below:

In addition to the aforementioned third-party cookies, we also deploy certain first-party cookies. First-party cookies are deployed by us directly, on our websites for various purposes as described below. These cookies perform multiple functions, some of which may be essential for the smooth functioning of our website and as such may be from any of categories of cookies we have detailed earlier. In addition, they help us in providing you with personalized and efficient browsing experience. By using such cookies, we can also tailor content to your preferences, improve our website performance, and analyze website traffic to identify areas for improvement. The cookies help us provide these functionalities and services based on information they collect about your browsing activities on our sites, such as the pages you visit, the links you click, assets you download and how long you are on our sites.

The majority of web browsers accept cookies, but you can usually change the web browser’s settings to refuse new cookies, disable existing ones or simply let you know when new ones are sent to your device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). However, please be aware that, if you refuse or disable cookies, some of the website’s functionality may be lost. In addition, disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.

Information collected via cookies (other than the third-party cookies) will not be retained for a period more than necessary to fulfil the purposes outlined in Infifresh Privacy Statement, including this cookie policy, unless a longer retention period is required by law or for directly related legitimate business purposes. Retention period of third-party cookies is mentioned in their Privacy/Cookie Policy (available as a hyperlink in the table above).

We respect the privacy of the individual and are committed to it. Any personal information collected will be retained till the completion of the purpose. The information if any collected will be processed, stored and deleted as per Infifresh privacy policy.

Any changes to our use of cookies for this website will be posted here and if necessary, sign posted from our web pages highlighting any changes.

If you have any queries in relation to this notice, contact us at www.captainfresh.com/contact-us

Wherever we may have provided the translation of our Privacy Statement (including cookie policy) in local languages, as per applicability, in case of a conflict between the local language and the English version, the English version shall prevail.

This Privacy Policy contains the following sections:

• Definitions

• Information We Collect

• Cookies and Similar Technologies

• Purpose and Use of Information

• Financial Information

• Access to Third-Party Websites

• Sharing and Transfer of Information

• Processing of Information by Third Parties

• Children’s Data and Data of Persons with Disabilities

• Cross-Border Data Transfers

• Your Rights as Data Principal

• How to Exercise Your Rights

• Data Security

• Data Retention

• Breach Notification

• Consent and Withdrawal of Consent

• Grievance Redressal and Contact Details

For the purposes of this Privacy Policy:

Information You Provide to Us

When you interact with Infifresh Foods by visiting or using our Website, placing an order, registering as a customer or vendor, contacting customer support, applying for a job, or entering a commercial relationship with us, you may provide Personal Data such as (illustrative list):

• Identifiers and contact information: name, phone number, email address, delivery/billing address, and similar identifiers.

• Customer and vendor onboarding details: company name, GST certificate, FSSAI certificate, PAN, Aadhaar, bank account, IFSC number and MSME details, collected for customer/vendor onboarding, billing, and payment processing.

• Recruitment information: CV/resume, education and experience details, background checks and referrals checks collected, if you apply for a role/position through our careers/join us page.

• Support and communication content: communications with our customer support team, feedback, survey responses, complaints, grievance reporting and other information you voluntarily provide.

Information Collected Automatically

When you access or use our Website, we and our third-party service providers may automatically collect certain technical and usage information, including:

• Device and connection information: IP address, device identifiers, operating system and version, browser type and version.

• Usage and performance data: date/time of visits, pages viewed, features used, links clicked, referrer URLs, session activity, and engagement metrics, collected for system monitoring and analytics via tools such as Google Analytics, Firebase, Microsoft Clarity, and Meta/Instagram Pixel.

• Logs and security data: backend logs used to maintain, secure, troubleshoot, and improve our Websites.

Information from Third Parties

We may obtain Information from third-party sources, such as:

• cloud hosting and infrastructure providers,

• analytics and advertising partners,

• payment gateway partners, and

• background verification and identity-verification service providers (for example, in connection with vendor onboarding or recruitment).

Consequences of Non-Provision or Withdrawal of Information

Certain categories of Information are necessary for us to on-board you as a customer or vendor, process and fulfil your orders, comply with legal, tax, and regulatory obligations, and respond to your queries. If you do not provide such Information, or if you later request erasure or withdraw consent where consent is the basis of processing, we may be unable to provide or continue certain services, in accordance with applicable law and our contractual terms.

We use cookies and similar technologies on our Website, including for analytics, performance monitoring, and (where applicable) advertising and remarketing.

• We and our third-party vendors may use first-party and third-party cookies together with tools such as Google Analytics, Firebase, Microsoft Clarity, and Meta/Instagram Pixel to understand usage of our Website and, where applicable, to inform and optimise marketing communications.

• You can control or disable cookies via your browser settings or relevant opt-out tools. However, disabling certain cookies may impact the functionality of the Websites.

• Where required under DPDP Law, we will obtain your consent through a cookie consent banner prior to placing non-essential cookies or tracking technologies, and provide you with options to manage your preferences, including granular opt-in/opt-out controls for analytics, marketing, and advertising cookies.

We will collect and use your Information for the following lawful purposes, in accordance with the DPDP Law and other applicable laws and regulations:

• Customer and vendor onboarding – To verify your identity as per the KYC documents provided by you and to on-board you as a customer or vendor for processing the invoices or payments.

• Order processing and fulfilment – To process orders, arrange delivery/logistics, generate invoices, and manage billing and payments.

• Provision and improvement of our Websites – To operate, maintain, and improve the functionality, usability, and reliability of our Websites.

• Customer support and communication – To respond to your queries, feedback, and grievances, and to notify you of service-related information.

• Marketing and promotional communications – To inform you about our products, offers, and services, including via email, SMS, and other permitted channels, in accordance with your consent preferences and applicable marketing regulations.

• Recruitment – To assess your application if you apply for a role with us.

• Compliance, risk management and fraud prevention – To comply with applicable laws, regulations, and directions of courts or competent authorities, and to detect, prevent, and respond to fraud, abuse, and security incidents.

• Research and analytics – To conduct statistical and usage analysis, service quality assessments, and business intelligence, including through aggregation or anonymization of data where appropriate.

• Any other purpose – For any purpose explicitly communicated to you at the time of collection or that is reasonably incidental or ancillary to the purposes described above, consistent with DPDP Law.

When you make payments to us as a customer, or when we make payments to you as a vendor:

• Payment details such as bank account, credit card, debit card, or net banking details are processed through secure payment gateways and/or banking channels.

• Such details are not stored by Infifresh Foods beyond what is necessary and are managed in accordance with applicable security standards (such as PCI-DSS) and the relevant payment partner’s own privacy policy.

We receive limited information necessary to validate that a payment was successfully completed, issue invoices, reconcile payments, and address disputes or chargebacks as required by law.

Our Website may include links to or integrations with other websites or services operated by third parties (“Third-Party Websites”). The collection and use of your Information by such Third-Party Websites are governed by their own terms of use and privacy policies. We encourage you to review the privacy policies of each third party before providing Personal Data or using their services. Infifresh Foods is not responsible for the privacy practices or content of Third-Party Websites.

Our Undertaking

We undertake that we do not distribute, trade, sell or rent your Personal Data to third parties for their independent marketing or monetization purposes, except as provided in this Privacy Policy or as otherwise instructed by you in accordance with law.

Circumstances of Sharing and Transfer

We or any person acting on our behalf may transfer or disclose your Information for the purposes described in this Privacy Policy, including but not limited to:

• Cloud and infrastructure providers – Transfer to hosting and infrastructure providers engaged to operate our Website and systems.

• Logistics, payment, and technology partners – Transfer to delivery/logistics partners, payment gateway providers, and software/technology vendors engaged to support order fulfilment and Website operations.

• Regulators, government bodies and law enforcement – Disclosure to regulatory or governmental authorities, courts or law-enforcement agencies in India where required by law, legal process, or enforceable governmental request, or to protect the rights, property, or safety of Infifresh Foods, our users, or the public.

• Business transfers – In the event of a corporate sale, merger, reorganization, or similar event, the Information may form part of the transferred assets and may be used thereafter by the acquiring entity in accordance with this Privacy Policy and applicable law.

• Affiliates, partners and third-party service providers – Sharing with group entities, affiliates, analytics providers, marketing platforms, and other vendors under appropriate contractual safeguards and confidentiality obligations, to support the purposes described in Section D above.

We may engage third parties to process your Information for purposes such as hosting, analytics, logistics, payment processing, marketing campaigns, and security operations.

• These third parties are contractually bound to keep such Information confidential and secure and to process it only for the limited purposes and under the instructions specified by Infifresh Foods, consistent with DPDP Law.

We may also disclose Information to comply with statutory or legal obligations, or where necessary to enforce our rights or defend against legal claims, subject to applicable law.

Our Website and products are primarily designed for business and general consumer use and are not intended for direct, unsupervised use by children (i.e., for persons under 18 years of age). We do not knowingly collect Personal Data directly from children without verifiable parental or lawful guardian consent.

In accordance with Section 9 of the DPDP Act, where we identify that any processing involves Personal Data of a child, or of a person with a disability who has a lawful guardian, we will:

• obtain verifiable consent from the parent or lawful guardian before processing such Personal Data;

• not undertake tracking or behavioural monitoring of children, or targeted advertising directed at children; and

• not process such Personal Data in any manner likely to cause detriment to the child’s well-being.

If you believe a child’s Personal Data has been provided to us without appropriate consent, please contact us using the details in Section Q so that we can take appropriate steps.

Your Information may be processed and/or stored in, or transferred to, servers and service providers located outside India where such transfer is necessary to host our Website, enable infrastructure redundancy and performance, or support service delivery, analytics, and security, in accordance with DPDP Law and any other applicable legal requirements.

Where Personal Data is transferred outside India, Infifresh Foods will ensure that appropriate contractual and technical safeguards are in place to protect your Personal Data consistent with this Privacy Policy and DPDP Law, including any Government notifications that may restrict transfers to specified countries or entities.

Processing of Personal Information in EU/EEA Regions

For the purposes of processing your Personal Information within the European Union (EU) / European Economic Area (EEA) Regions, we will follow the Data Privacy Principles and regulations of the General Data Protection Regulation (commonly known as ’GDPR’). Please note that the following provisions will apply to you if you are a Data Subject (resident or citizen) within the EU/EEA region.

Your Data Subject Rights in EU/EEA

As a Data Subject located in EU/EEA, you are entitled to the following rights:

• Right to be informed when personal data has been obtained from the data subject, where applicable.

• Right to access the personal information that we collect about you.

• Right to rectify the inaccurate personal data that we hold about you.

• Right to request erasure of your personal data, where applicable.

• Right to object to the processing of your personal data, where applicable.

• Right to data portability, i.e. to request your personal data to be transferred to a third party, where applicable.

• Right to be informed before being made a part of automated decision making, where applicable.

• Right to obtain restriction of processing from the controller, where applicable.

Processing of Personal Information in Illinois, United States of America

For the purposes of processing your Personal Information in Illinois, we follow the Data Privacy Principles and Regulations of the Personal Information Protection Act (PIPA) and Biometric Information Privacy Act (BIPA). Please note that the following provisions will apply to you, if you are a Data Subject (resident or citizen) in Illinois.

Personal Information Protection Act (PIPA)

• Right to Notice: You must be notified in the most expedient time possible and without unreasonable delay if their unencrypted personal data (such as SSN, driver’s license, or financial account numbers) is compromised in a security breach.

• Security Safeguard Expectations: Requires data collectors to implement and maintain reasonable security measures to protect personal data.

Biometric Information Privacy Act (BIPA)

• Right to Notice: Companies must inform individuals in writing before collecting their biometric data.

• Entities must receive a written, informed release from the individual before any biometric data is captured or disclosed.

Under the DPDP Act, subject to conditions and exemptions therein, you as a Data Principal have the following rights in relation to your Personal Data that we process as a Data Fiduciary:

• Right to Access – You can request details about your Personal Data processed by us, including the categories of data, purposes of processing, and third parties with whom it has been shared, where required by law.

• Right to Correction and Erasure – You may ask us to correct, update, or complete your Personal Data where it is inaccurate or incomplete, and may request erasure of your Personal Data where it is no longer necessary for the purposes for which it was collected or otherwise required to be retained under applicable law.

• Right to Grievance Redressal – You can raise privacy-related grievances or concerns with our designated Grievance Officer. We will endeavor to address such grievances within the timelines prescribed under DPDP Law.

• Right to Nominate – You may nominate another individual to exercise your rights in the event of your death or incapacity, in accordance with DPDP Law.

• Right to Withdraw Consent – Where processing is based on your consent, you may withdraw such consent at any time. Upon withdrawal, we will cease processing your Personal Data for those purposes, unless continued processing is required under law.

Please note that these rights may be subject to reasonable limitations and exemptions under DPDP Law (for example, where responding to a request would prejudice investigation or enforcement, or where retention is mandated by law).

You can exercise your rights under DPDP Law by submitting a clear request through any of the following channels:

• Email: privacy.grievance@captainfresh.in (only for privacy queries) or the grievance contact in Section Q.

• Any self-service or in-product mechanisms or forms we may make available from time to time.

To protect your privacy and security and to ensure compliance with DPDP Law, we may need to verify your identity before acting on your request (for example, through account login, OTP, or other reasonable verification methods).

We will aim to respond to such requests within a reasonable period and in any event within the timelines prescribed under DPDP Law. Your request may be declined or limited where permitted or required by law, or where we are unable to verify your identity.

We have implemented reasonable security practices and procedures to protect Personal Data and other Information from unauthorized access, alteration, disclosure, or destruction. Our safeguards include, among others:

• Encryption of data in transit and, where appropriate, at rest.

• Role-based access controls for employees and partners who require access to our systems and applications.

• Password-based and multi-factor authentication mechanisms for user and administrative access where feasible.

• Logging, monitoring, and regular review of our information collection, storage, and processing practices, including security and incident-response procedures.

• Limiting access to Personal Data to employees, contractors, and agents under strict confidentiality obligations and only on a need-to-know basis.

• Periodic security assessments, audits, and training to maintain and improve our security posture.

We also ensure that our contracts with service providers and processors require them to implement reasonable security safeguards, including access controls, encryption, monitoring, and backups, as prescribed under the DPDP Rules.

Infifresh Foods retains Personal Data only for as long as necessary to provide and improve our Website and services, comply with legal and regulatory obligations (including tax and accounting requirements), resolve disputes, enforce agreements, and meet audit, security, and record-keeping needs.

Where Personal Data is no longer required for these purposes or is no longer permissible to retain, we will either securely delete, anonymize, or archive it, in accordance with our internal retention policies and applicable law.

In line with DPDP Rules and applicable security standards, we maintain security-relevant logs for at least twelve (12) months to detect and investigate unauthorized access and support breach response and regulatory inquiries, unless a longer period is required by another law or regulation.

If you become aware of or reasonably suspect any unauthorized access, disclosure, loss, or misuse of your Personal Data in connection with our Websites, please notify us promptly using the contact details in Section Q, so that we can investigate and take appropriate action.

In the event of a personal data breach under the DPDP Law that may pose a risk to your rights or interests:

• Infifresh Foods will take reasonable steps to contain, mitigate, and investigate the incident in accordance with our incident-response procedures.

• Where required under DPDP Law, we will notify the Data Protection Board of India without undue delay and provide a detailed report within seventy-two (72) hours of becoming aware of the breach, including the nature of the breach, scope and impact, remediation measures taken, and steps that affected individuals may take to protect themselves.

• Where required, we will also notify affected Data Principals without undue delay, using appropriate and feasible channels, with clear information on the incident and recommended protective actions.

By visiting our Website or otherwise providing your Personal Data to us, you consent to the collection, storage, use, disclosure, transfer, and processing of your Information in accordance with this Privacy Policy and DPDP Law, to the extent such processing is based on consent.

Where we process your Personal Data based on your consent:

• You may withdraw your consent at any time by contacting us using the details in Section Q or via any self-service tools we provide.

• Upon withdrawal, we will cease processing your Personal Data for the purposes for which consent was withdrawn, unless further processing is required under applicable law or is otherwise permitted (for example, for compliance, dispute resolution, or safeguarding our legal rights).

Withdrawal of consent may affect our ability to continue providing some or all features of our Websites or services to you. Where withdrawal of consent requires us to delete Information, we will do so as soon as reasonably possible, subject to the retention obligations described in Section N.

If at any time you have questions, concerns, or grievances regarding this Privacy Policy or the processing of your Information, you may contact us at:

• Email: privacy.grievance@captainfresh.in

• Grievance Officer Name: Sadakath Usman

• Telephone Number: +91 70220 83999

• Registered Office Address: Infifresh Foods Limited, 10th Floor, Urban Vault Citrine, Sy. No. 43/4, Sanjeevini Nagar, Hebbal, Bellary Road, Bengaluru 560092, India.

We will endeavor to redress your grievance within the timelines prescribed under DPDP Law.

You also have the right, if you are dissatisfied with our response or handling of your Personal Data, to escalate the matter to the Data Protection Board of India or any other competent authority in accordance with DPDP Law.

This Privacy Policy is exclusively subject to the applicable laws of India, and by using our Website you provide your unequivocal consent to this, to the extent permitted by DPDP Law.